Frequently Asked Questions

Everything you need to know about shopping at SOFT PARADISE

🚚 Shipping & Delivery

How long does shipping take?

Standard shipping typically takes 10-21 business days for international orders. Express shipping options are available at checkout for faster delivery (5-10 business days). Please note that delivery times may vary depending on your location and customs processing.

Do you offer free shipping?

Yes! We offer free standard shipping on all orders over $75. For orders under $75, a flat shipping fee applies based on your location.

Can I track my order?

Absolutely! Once your order ships, you'll receive a tracking number via email. You can use this to monitor your package's journey to your door.

Do you ship internationally?

Yes, we ship worldwide! Shipping costs and delivery times vary by destination. International customers are responsible for any customs duties or import taxes.

🔄 Returns & Exchanges

What is your return policy?

We offer a 30-day return policy on all items. If you're not completely satisfied with your purchase, you can return it within 30 days of delivery for a full refund or exchange. Items must be unworn, undamaged, and in their original packaging.

How do I start a return?

Contact our customer service team at softparadise88@gmail.com with your order number and reason for return. We'll provide you with return instructions and a prepaid shipping label (for eligible returns).

Can I exchange an item?

Yes! If you'd like to exchange an item for a different size, style, or product, simply let us know when you initiate your return. We'll process your exchange as quickly as possible.

💎 Product Information

Are your products authentic?

Yes, 100%! Every piece in our collection is carefully curated and sourced from trusted artisans and designers. We guarantee the authenticity and quality of all our jewelry and timepieces.

What materials are used in your jewelry?

We use only premium materials including sterling silver, stainless steel, genuine leather, and high-quality alloys. Each product listing includes detailed material information. Many of our pieces feature cubic zirconia, crystals, and other premium embellishments.

How do I care for my jewelry?

To keep your pieces looking beautiful: avoid contact with water, perfumes, and chemicals; store in a cool, dry place; clean gently with a soft cloth; and remove before sleeping or exercising. Detailed care instructions are included with each order.

Are your watches waterproof?

Water resistance varies by model. Check the individual product description for specific water resistance ratings. Most of our watches are splash-resistant but should not be submerged or worn while swimming unless specifically noted as waterproof.

💳 Payment & Security

What payment methods do you accept?

We accept secure payment methods through Shopify's encrypted payment system. Available payment options will be displayed at checkout based on your location.

Is my payment information secure?

Absolutely. We use industry-standard SSL encryption to protect your personal and payment information. We never store your credit card details on our servers. All transactions are processed securely through Shopify's PCI-compliant payment gateway.

Will I be charged customs or import fees?

For international orders, customs duties and import taxes may apply depending on your country's regulations. These fees are the responsibility of the customer and are not included in our pricing.

📞 Customer Support

How can I contact customer service?

You can reach us at softparadise88@gmail.com. We typically respond within 24-48 hours during business days.

What if my item arrives damaged?

We're so sorry if that happens! Please contact us immediately with photos of the damage. We'll arrange for a replacement or full refund right away. Your satisfaction is our priority.

Do you offer gift wrapping?

Yes! We offer elegant gift packaging for a small additional fee. You can select this option at checkout. Each gift-wrapped item comes in a beautiful presentation box perfect for special occasions.